VoIP is a global application that became popular as a business tool and that, afterwards, was easily adopted by domestic users. While the American and European market for the program are expanding rapidly, the evolution of the Australian one is a bit delayed.

The reasons for this vary from the lack of broadband in some regions or its high price, to the ''poor quality of service (QoS), number portability and high complexity,'' as a study conducted by IDC shows. Despite thes...

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