When it comes to getting help with computer or nearly any other problem, subject-specific forums can be far more helpful than a Google search. Then again, as with Google, you have to know where and how to look. Twing, a multi-forum search site, does a great job of parsing through the results from hundreds of user-driven forums and gives you the tools to winnow down the multitude of results you're likely to find. You can pull out specific phrases, dates of posting, languages, or only the topics and threads that contain video or pictures, for example, and sign up to be alerted whenever a thread you're following is updated—saving you the hassle of signing up for the forum itself. There are many forum search aggregators out there, but I'm liking how Twing does its job, and with no mandatory sign-up.
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Former tech support guy Brett Kelly says there are a few things you can do to get the computer help you need most efficiently over the phone. Before you call, try the obvious fixes: Reboot, consult the manual, Google, or help pages, and know how to reproduce the problem consistently. (You should know how to describe the problem thoroughly as well.) On the phone, be patient, do what your support person asks you to do, and don't lie about how you got where you are. Along these same lines, when you post a question in an online forum or send an email to someone for help, be sure to master the art of asking.
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